Shipments and Returns
Delivery and Acceptance
Packages are generally dispatched within 2 days after receipt of payment and are shipped via Royal Mail, DPD, Parcelforce or UPS with tracking and signature. When the delivery has been made, you will be provided with a Tracking Number along with the courier that the order has been shipped with.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects. Boxes are amply sized and your items are well-protected.
The place for the delivery of your Products will be as shown on the Order and the normal method of delivery (unless specifically agreed otherwise) shall be 1st class postage. If you have ordered more than one Product, We reserve the right to make delivery of your Order by instalments. If the Order is to be delivered in instalments, each delivery will constitute a separate contract.
We will endeavour to process your Order and manufacture your Product within the time period stated for each item. However manufacturing times may vary and any times quoted for the delivery of goods are indicative only. Time for delivery shall not be of the essence of these Terms and Conditions and We will not be liable for any loss or expenses which You may sustain as a result of any delay in the delivery of your Order.
When you receive the Product's you must inspect them for any defects or non-conformity before signing good condition. If you sign good condition, you are accepting the goods are in an acceptable condition. Any packages not signed for but accepted are considered signed in good condition.
If you can see any sign of damage to the parcel's please sign as damaged otherwise we cannot refund or replace the item, beyond your statutory rights. You must be available to accept delivery on the delivery date as the courier will only attempt re-delivery up to 2 times and then the delivery will be returned back to Us at your cost. If delivery is refused or returned due to a faulty address, you will be charged a return fee.
If you wrongfully fail to take delivery of the Order then We shall be under no obligation to refund the price.
We are happy to exchange or refund your items from the date you placed the order, until 14 days after receipt of the order, or for items purchased in a sale, within 7 days. Items must be returned in a saleable condition within its original packaging, along with the proof of purchase.
A refund will be issued by the original payment method, to the value of the item printed on the invoice.
Find out more at firstname.lastname@example.org
You shall have the right to cancel an order only in the following circumstances:
(a) If we have failed to deliver the order within 30 days after the date you placed the order;
(b) In the case of faulty products at the earliest opportunity after you have discovered that the fault or defect (provided that you shall be deemed to have inspected the product as soon as reasonably practicable after delivery and in no case longer than 14 days after receiving the product).
If an Order is cancelled under the conditions in (a) or (b) above, we shall be responsible for all sums paid (including initial and re-delivery charges (if any) in respect of the order in question.
Notice of wish to cancel must be made by email to email@example.com
For the avoidance of doubt, save in respect of Faulty or defective products, nothing in these Terms and Conditions shall give you rights of cancellation in regard to the products, which, by their nature, have been made to your specification or clearly personalised.
You must return any Product to Us in its original packaging (which You should retain for this purpose). Nothing in this clause affects your statutory rights.